Terms of Use

1. Parties and Agreement

These Terms constitute a legally binding agreement between you ("User") and Enpower Process Consultants Pvt Ltd, incorporated under the Companies Act 2013, India. These Terms govern your access to and use of the Enpower Org DNA™ platform and all related services.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of yourself or your organization. The platform is intended for business use only.

3. Account Registration

• You must provide accurate, complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at info@enpower.pro if you suspect unauthorized access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Permitted Use

• Conduct organizational diagnostic assessments for your own company or consulting clients
• Generate AI-powered reports, roadmaps, and implementation artifacts
• Upload and analyze organizational documents within your workspace
• Collaborate with invited team members within your workspace

5. Prohibited Use

• Use the platform for any unlawful purpose or in violation of Indian or international law
• Attempt to reverse-engineer, decompile, or extract the source code of the platform
• Use automated scripts, bots, or scraping tools to access the platform
• Share your account credentials with unauthorized third parties
• Upload content that is defamatory, obscene, fraudulent, or infringes third-party IP rights
• Attempt to circumvent our billing systems or access paid features without payment
• Interfere with or disrupt the platform's servers, networks, or security systems

6. Subscription Plans and Payment

6.1 Plans

We offer Free, Pro, and Enterprise subscription plans as described on our Pricing page. Features and limits are determined by your current plan.

6.2 Billing

Pro and Enterprise plans are billed monthly. Payment is processed by Razorpay. By subscribing, you authorize Razorpay to charge your payment method on a recurring basis.

6.3 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle.

6.4 Non-Payment

If payment fails, we will attempt to charge again within 3 days. After two failed attempts, your account will be downgraded to the Free plan.

7. AI Credits and Usage

AI Workspace usage is measured in credits. Credits are consumed per message or artifact generation. Unused credits do not carry over between billing periods. Add-on credit packs expire 12 months from purchase.

8. Intellectual Property

8.1 Platform IP

All intellectual property in the platform, including software, designs, question libraries, insight rules, algorithms, and branding, is owned exclusively by Enpower Process Consultants Pvt Ltd.

8.2 Your Content

You retain ownership of all data and documents you upload. By uploading, you grant us a limited, non-exclusive licence to process your content solely to provide the service to you.

8.3 AI-Generated Artifacts

Reports, roadmaps, RACI matrices, SOPs, and other AI-generated outputs are owned by you for internal business use. You may not resell AI-generated outputs as a standalone product without our written permission.

9. Confidentiality

Both parties agree to keep confidential any non-public information shared in connection with the platform. Survey responses and organizational data will not be disclosed to third parties except as described in our Privacy Policy.

10. Disclaimer of Warranties

11. Limitation of Liability

To the maximum extent permitted by Indian law, Enpower's total liability shall not exceed the amount you paid to us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

12. Indemnification

You agree to indemnify Enpower from any claims, damages, losses, or expenses arising from your violation of these Terms, misuse of the platform, or infringement of third-party rights.

13. Termination

Either party may terminate at any time. You may close your account from Settings. We may suspend accounts that materially breach these Terms. Your data will be retained for 90 days before permanent deletion.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in Ahmedabad, Gujarat, India.

15. Changes to Terms

We will notify you of material changes by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.